Self Service Consulting

More companies are delaying the purchase of new equipment in today’s economy and looking to extend the life of older machines, as a result, JJ Bender, LLC has launched the Self-Service Employee Learning Forum (SELF).

SELF is a free consulting program for small to mid-sized businesses considering self-service options to maintain their digital printing fleet. It is designed to help companies audit and understand their existing service cost structure in order to determine if they can realize actual cost savings by shifting to self service. The idea for an educational program stemmed from the sales team’s realization that many companies needed a primer on the world of parts and supplies.

As part of the new program, a consultant will work with companies to discuss the potential benefits and drawbacks of self-servicing a machine. Other topics that can be discussed are things such as asset management, the redistribution of equipment, and purchasing patterns of parts and supplies. SELF is designed for companies that are currently self-servicing their own gear and those that are considering the transition into self-service.

Why Self Maintenance?

Copier self maintenance plans offer a great opportunity for small printers and large graphics corporations. Whether you’re looking for a greater sense of independence or cost savings, self maintenance might be the right option. Our Parts Department has unique options for corporations running everything from high volume digital duplicators to low-volume analog equipment.

Greater Independence

With copier self maintenance, we provide you with the copier parts and supplies that you need to service your equipment. Now you don’t have to be locked into expensive and inflexible leasing or servicing contracts. You decide when you need copier parts and supplies for your business.

Greater Savings

Rather than get locked into an expensive service contract, your costs will actually reflect your needs.

Greater Productivity

You should have less down time on your equipment. Quit waiting around for a manufacturer’s service technician to arrive. Instead, an independent service provider or one of your staff trained to service the machine can have your copier up and running when it matters most to your bottom line. Discover the peace of mind that comes with self maintenance.

Greater Cost-Control

Self maintenance plans allow you to have service costs that reflect the copier volume and features you use. You control your costs by having them mirror your demand for copier services. To learn more, visit our Self-Service Consulting page, or call JJ Bender at 203-336-4034.

How Do I Get Started?

Step 1: Get the Supplies You Need

JJ Bender’s Parts Department will provide you with a suggested list of copier supplies and copier parts that you will want to have on hand to deal with routine maintenance and ensure that your copier has little to no downtime.

Step 2: Get the Training You Need

JJ Bender’s Parts Department trains partners to service their own equipment. We work with technicians to explain the parts and supplies needed as well as the most common problems that occur. Best of all, we’ll send trainers to your site to work with your employees on the actual equipment they’ll be servicing.

Step 3: Get the Support You Need

JJ Bender’s Parts Department is always available to provide consultation and help you solve all your equipment needs. We also have relationships with independent service technicians across the country, who can provide service alternatives and backup support. We’re always available for troubleshooting and service upgrades.

Self Maintenance FAQs

If you or an employee want to service the equipment, then you should have training on the copier you will be servicing. Our Parts Department offers a complete seminar on copier parts and supplies. The training process for a Xerox DocuColor 2045 or Xerox 2060 for example, takes ten days. Whereas, the training on a Xerox DocuTech takes only five days. If you want to hire an independent service provider, you will not need training.

Our Parts Department will provide you with a list of copier parts you’ll need on hand, in order to avoid any downtime that could come during a time of fulfillment. The parts will be discounted to decrease your startup self maintenance costs.

No, you can self maintenance copiers that you own outright, lease, or rent. Our Parts Department can arrange for a financial package with our equipment partners if you need a high volume digital copier in addition to self maintenance. We can also just provide service options.

In the last year alone, we’ve trained people on Xerox Docutech 6180, Xerox Docutech 6135, Xerox Docutech 135, Xerox DocuColor 2060, Xerox DocuColor 2045, and Xerox DocuColor 12.